Responsible Service of Gambling (RSG)

In Australia, anyone who wishes to be employed in establishments associated with gambling, such as casinos, bars and pubs should comply with the legal requirements that must be presented before applying.  One particular document is the Responsible Service of Gambling (RSG) certificate or the Responsible Conduct of Gambling (RCG) certificate.

Every state and territory has their own state requirements for RSG.  Because of this, those who frequently travel interstate are typically confused as to which training courses and certificates they need to obtain that will be accepted in the specific area they intend to work in.  They are also unsure as to how they can complete the course, where can they get it, and if they do need to take the course or not.  To avoid confusion, this article will inform you of all information you need about RSG course and RSG certificates.

Where can you complete your RSG or RCG?

There are numerous training providers who offer the RSG throughout Australia so we’ve done some of the legwork for you to track down some of the best and cheapest training providers in the country. Each city and state has different rules so we’ve found training providers for different areas in Australia.

Choose your state below to checkout the training providers we recommend. 

Victoria | Queensland | Western Australia | Tasmania | Northern Territory

What is Responsible Service of Gambling?

Responsible Service of Gambling (RSG) is a required training course in Australia, concerning identification of problem gamblers and the implementation of effective strategies and measures to provide gambling services responsibly.  RSG, also called Responsible Conduct of Gambling (RCG) is highly encouraged among staff and employees working in various gambling establishments and premises all over Australia.

According to the hospitality industry, the gambling environment is considered as gaming areas which are typically included in most pubs, hotels, casinos and clubs, nowadays.  In some states, the RSG certificate is one of the requirements applicants must comply with during application, as mandated by the governing authorities.  Yet, in some, although the certificate is not compulsory, having an RSA certificate can certainly help in job search, and widens career opportunities.

Successful completion of an RSG course and having the certification as proof can help you have a career in the hospitality industry faster, especially in New South Wales and Queensland, where governing authorities strictly implement their gambling laws and legislations.  These days, it is common for most reputable training providers online to only screen applicants who already have an RSG certificate attached to their resume.

Generally, RSG (or RCG) course is a training done in person or online that aims to practice all possible strategies for a responsible gambling service.  It delivers necessary information to employees who work in gambling premises, customers, and to problem gamblers who are in need of support and assistance.   Those who wish to work in gambling venues and those who are presently employed, are encouraged to complete the RSG course to help them deliver an efficient and responsible service.

What is covered in the RSG course?

A range of strategies and techniques discussed in the RSG training are put into practice, as soon as trainees start working.  It includes (but not limited to):

  • The context of gambling applied to the particular state where the trainee is employed.
  • Indications of problem gambling and its impact to health and the community
  • The benefits of carrying out responsible service of gambling
  • Legislative framework for RSG
  • A general insight of Australia’s gambling industry
  • Reasons why people develop gambling problems
  • The best measures to prevent problem gambling
  • Principles of harm minimization

Upon completion of the course, trainees are granted with a Statement of Attainment and an RSG certificate that will open various career opportunities and huge benefits within the hospitality industry of Australia.

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